Refund policy
We accept returns within 30 days of delivery for any reason, and we pay the return shipping.
Return window
You have 30 days from the delivery date to request a return. Once we approve it, please send the parcel back within 7 days.
Condition of the item
- The instrument or accessory must be unused, in its original packaging, with all included accessories, tools and documentation.
- Normal inspection and a short trial play are fine. Anything beyond that may reduce the refund.
- Items damaged by the buyer after delivery, or wear that makes the item unsuitable for resale, cannot be returned. This includes cracks from impact, water or humidity damage, unauthorised repairs or modifications, and missing parts.
How to start a return
Email laoma1019@landtom.com with your order number and a short note or photos. We reply within 2 business days with a prepaid return label and instructions. Please do not ship anything back before you receive our confirmation.
Return shipping is free
We cover the cost of return shipping for every approved return, whether you changed your mind or the item arrived damaged, defective or different from what you ordered. The original outbound shipping cost is refunded as well.
Refunds
Once the returned item arrives and passes inspection, we refund the purchase price and the original shipping cost to the original payment method within 5 business days. If the item comes back used, damaged or incomplete, we may deduct the loss in value or decline the return, and we will tell you why before doing so.
European Union and United Kingdom customers
Nothing in this policy limits your statutory rights. Consumers in the EU and UK may cancel within 14 days of delivery for any reason; the item must be returned in its original condition and return shipping is free of charge.